At Travel Via World, we strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy explains how you can return items and request refunds. By placing an order with us, you agree to the terms outlined below.
Order Eligibility
All returns must be requested within 7 days of receiving your order. Items eligible for return must be unused, in their original packaging, and in the same condition as received. Items that are damaged due to misuse or mishandling after delivery are not eligible for return.
How to Request a Return
To request a return, please contact us at [email protected] with your order number and details of the item(s) you wish to return. Our support team will guide you through the return process.
Return Shipping
Since we operate on a Cash on Delivery basis, the customer is responsible for shipping the item back to us unless the item is defective or damaged on arrival. In such cases, we will provide instructions to return the item at no cost to you.
Refund Process
Refunds will be issued only after we receive and inspect the returned item. Please allow 7–10 business days for processing your refund. Refunds will be made in the same form as the original payment method, which in this case will be cash upon delivery for future orders or store credit, as applicable.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We may request a photo of the damaged item to assist with the resolution. We will provide a replacement or issue a refund based on your preference.
Exchanges
Exchanges are possible if the requested item is available in stock. To request an exchange, please email [email protected] with your order details. Exchanges will be processed after the original item is received and inspected.
Contact Us
If you have any questions or concerns regarding your order, returns, or refunds, please contact our support team:
Email: [email protected]